Privacy Policy

Effective Date: April 1, 2025

We value your trust. In order to honour that trust, JIJOENGLISH adheres to ethical standards in gathering, using, and safeguarding any information you provide. This privacy policy governs your use of the application JIJOENGLISH, (‘Application’) and the other associated applications, products and services managed by JIJOENGLISH. Please read this privacy policy (‘Policy’) carefully before using the Application, our services and products, along with the Terms & Conditions (ToC) provided on the Application. Your use of the Application, or services in connection with the Application, or products (‘Services’), or registrations with us through any modes or usage of any products including through Mobile phones, computers, SD cards, tablets or other storage/transmitting device shall signify your acceptance of this Policy and your agreement to be legally bound by the same. If you do not agree with the terms of this Policy, do not use the Application, our products or avail any of our Services.

User Provided Information

The Application/Services/products obtains the information you provide when you download and register for the Application or Services or products. When you register with us, you generally provide (a) your name, age, email address, location, phone number, password and your ward’s educational interests; (b) information you provide us when you contact us for help; (c) information you enter into our system when using the Application/Services/products, such as while asking doubts, participating in discussions and taking tests. The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”) shall collectively be referred to as ‘Information’ in this Policy. We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is using the device to access the Application, or Services or products, so long as the log in/access credentials match with yours. In order to make the best use of the Application/Services/products and enable your Information to be captured accurately on the Application/Services/products, it is essential that you have logged in using your own credentials. We will, at all times, provide the option to you to not provide the Personal Information or Sensitive Personal Information, which we seek from you. Further, you shall, at any time while using the Application/Services/products, also have an option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this Policy below. In such event, however, JIJOENGLISH fully reserves the right not to allow further usage of the Application or provide any Services/products thereunder to you.

Automatically Collected Information

The Application/products/Services may collect certain information automatically to improve user experience and app functionality. This may include technical details such as the type of mobile device used, operating system, browser type, and app interaction data. Data collection is subject to permissions granted by you, and we do not collect personally identifiable information without your consent.

At the time you (on behalf of yourself and/or your ward) register with us for our Services or during the term of Services, we may request camera and microphone access for certain interactive features. All video, audio, and telecalls between you/your ward and our representatives/agents may be recorded for quality and training purposes. Recording will only occur with your explicit consent, and data will be stored securely as per our Privacy Policy. These recordings are for internal quality and training purposes and will not be shared with you/your ward. By agreeing to this Privacy Policy, you consent to our collection and use of such recordings in accordance with applicable laws.

Use of your Personal Information

We use the collected Information to analyse trends, to conduct research, to administer the Application/Services and products, to learn about each user’s learning patterns and movements around the Application/Services and products and to gather demographic information and usage behaviour about our user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to external service providers to help us improve the Application, products and our Services. We will share your information with third parties only in the ways that are described below in this Policy. We may use the individual data and behavior patterns combined with personal information to provide you with personalized content, and better your learning objectives. Third parties provide certain services which we may use to analyze the data and information to personalize, drive insights and help us better your experience or reach out to you with more value added applications, products, information and services. However, these third party companies do not have any independent right to share this information. We do not sell, trade or share your Information to any third party (except subsidiaries/affiliates of JIJOENGLISH) unless, we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related app information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of your Personally Identifiable Information. JIJOENGLISH will occasionally send email notices, notifications, messages or contact you to communicate about our Services, products and benefits, as they are considered an essential part of the Services/products you have chosen. We may disclose Information:

as required by law, such as to comply with a subpoena, or similar legal process;

to enforce applicable ToC, including investigation of potential violations thereof;

when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request;

with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this Policy;

to protect against imminent harm to the rights, property or safety of the Application/JIJOENGLISH or its users or the public as required or permitted by law;

with third party service providers in order to personalize the Application/Services/products for a better user experience and to perform behavioural analysis;

Any portion of the Information containing personal data relating to minors provided by you shall be deemed to be given with the consent of the minor’s legal guardian. Such consent is deemed to be provided by your registration with us.

Access to your Personal Information

We will provide you with the means to ensure that your Personal Information is correct and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your profile from our Application/Services/products. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone.

Jurisdiction and Compliance
The JIJOENGLISH app and its services/products are primarily intended for users within India and are not specifically designed for users in the European Union or other countries. If you are located in the EU and choose to use our services, you do so at your own discretion and risk. JIJOENGLISH does not guarantee compliance with EU laws, including the General Data Protection Regulation (GDPR). By using our services, you acknowledge and agree that JIJOENGLISH is not responsible for any legal implications arising from your use of the app in the EU or any other jurisdiction with different legal requirements.

Cookies

We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

Links

We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve our customized content. Clicking on links may take you to applications/websites outside our domain. We are not responsible for the privacy practices of other applications/websites. We encourage our users to be aware when they leave our Application to read the privacy statements of each and every application/website that collects personally identifiable information. This Privacy Policy applies solely to information collected by our Application.

Alerts

We may notify you via email, SMS, call, or WhatsApp about updates related to JIJOENGLISH services and features, provided you have given your consent to receive such communications.

Public Forums

When you use certain features on our Application, such as discussion forums, any content you post (including comments, messages, files, or photos) may be visible to other users. Please note that any information you voluntarily share in public areas can be accessed by others, and you should exercise caution before posting personal details. You may have options to modify or delete your shared content, subject to our data retention policies.

Security

We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know that information in order to operate, develop or improve our Application/Services/products. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

How Long Do We Retain User Data?

We retain user data while an account remains active and for at least two years after account inactivity. This retention period may be adjusted based on legal, regulatory, and operational requirements. For instance, we may extend the retention period to comply with legal obligations or industry standards. Conversely, we may reduce the retention period for certain types of data to optimize storage and system performance, provided it is legally permissible.

Log information

When you access our Application, our servers automatically collect certain information sent by your browser. These server logs may include details such as your web request, Internet Protocol (IP) address, browser type, browser language, date and time of access, and one or more cookies that uniquely identify your browser. This data helps us enhance security, improve user experience, and optimize our services.

User communications

When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

Changes to this Statement

As JIJOENGLISH evolves, our privacy policy will need to evolve as well to cover new situations. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

We believe that, every user of our Application/Services/products must be in a position to provide an informed consent prior to providing any Information required for the use of the Application/Services/products. By registering with us, you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us. We may process your information in various ways, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring, and disclosing information. While most of these activities will take place in India, we may also use third-party platforms and services (such as website builders and mobile app builders) to create and maintain our Application. These third-party platforms may store and process your data/information on their servers, which could be located in various countries, including outside of India, to ensure the smooth operation and functionality of our Application. However, these third-party companies do not have any independent right to share your data/information. By using our services, you acknowledge and consent to the storage and processing of your data by these third-party providers, who will do so in accordance with their respective privacy policies and terms. If you reside outside India, your data/information may be transferred, processed, and stored in accordance with the applicable data protection laws of India. By using our services, you consent to such transfers and processing.

Contact Information

Our Grievance Officer will make all reasonable efforts to address your grievances at the earliest opportunity. You may contact the Grievance Officer at jijo@jijoenglish.com for assistance, or reach out to us at the same email for any other queries.